Support
Talk to the team that runs your hosting.
Phone, tickets and email. We answer 24 hours a day, 7 days a week.
How to reach us
Phone
Call +250 782 052 277, or the office nearest you below.
Ticket
Sign in and open a ticket. The reply comes by email and stays in your account.
hilary@hackflix.net, for anything that is not urgent.
What we promise
Promises you can check.
99.9%Uptime, in the service terms. The status page is the record.
30 daysMoney back, if hosting is not for you.
FreeMigration of your site from another host.
Under 20 minAverage first reply to a ticket.
One hourThe longest a ticket waits for its first answer.
Offices
Four numbers, one team.
hilary@hackflix.net · 8 KG 7 Ave, Kigali, Rwanda